superbaji Privacy Policy

superbaji is an online gaming and betting platform that provides services to users in Bangladesh. Using the platform requires users to provide certain personal information. superbaji places the highest importance on the privacy of user data and commits to maintaining transparency in how that information is collected, stored, and used.

This Policy applies to superbaji's website, mobile application, and all related services. Any person who accesses, registers on, or uses any service on this platform is covered by this Policy.

Any changes to this Policy will be published on the superbaji website. Continued use of the platform after such changes will be taken as your acceptance of those changes.

superbaji may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)

2.2 Transaction and Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical and Device Information

• IP address and device identifier
• Browser and operating system type
• Login time, session data, and cookies
• Usage patterns and navigation data on the platform

2.4 Communication Information

When you contact superbaji via 24/7 live chat support or email, the content of that conversation may be recorded. This information is used to improve service quality and to resolve disputes.

superbaji uses collected information for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Verifying user identity and age (to comply with the 21+ age requirement)
• Preventing fraud, money laundering, and other illegal activities
• Managing bonuses, VIP benefits, and promotional offers
• Customer support and complaint resolution
• Improving platform functionality and security
• Personalising services according to user preferences

superbaji never sells user information to third parties. However, necessary information may be shared with trusted service providers engaged to operate the platform — but only to a limited and controlled extent.

superbaji follows industry-standard technology and practices to protect user data. All sensitive information, both in transit and at rest, is secured using SSL (Secure Socket Layer) encryption.

4.1 Technical Security

• Data transfer protection via SSL/TLS encryption
• Password hashing and salting
• Two-factor verification (OTP-based)
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

4.2 Administrative Security

• Restricted access to personal data — authorised staff only
• Staff training and confidentiality agreements
• Data access logs and monitoring

The retention period for data depends on the type and purpose of the information. Even after an account is closed, certain data may be retained for a specified period, particularly financial transaction and security-related information.

Cookies and similar tracking technologies are used on the superbaji website and app. Cookies are small data files stored on your device that help identify you on subsequent visits.

5.1 Use of Cookies

• Session management and maintaining login state
• Remembering user preferences and settings
• Monitoring and improving platform functionality
• Detecting fraud and unusual activity

5.2 Cookie Control

You can block or delete cookies through your browser settings. However, this may limit some platform functionality. Disabling essential cookies may disrupt the login and transaction process.

superbaji may share information with third parties in the following circumstances:

6.1 Service Providers

Trusted third parties may be used for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, and customer support. These parties use information only in accordance with superbaji's instructions.

6.2 Legal Obligations

superbaji may be required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities.

6.3 Business Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred. Users will be notified in a timely manner in such circumstances.

superbaji provides users with the following rights over their personal information:

7.1 Right to Access

You may request from superbaji at any time to know what information is stored about you. This request can be made by email and will be responded to within a reasonable time.

7.2 Right to Correction

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for others, you will need to contact the support team.

7.3 Right to Close Account

You may permanently close your superbaji account at any time. After closure, financial and security-related information may be retained for the relevant period.

7.4 Right to Opt Out of Promotional Communications

You may request at any time to stop receiving bonus and promotional messages. This will not stop necessary communications related to your account activity and transactions.

superbaji believes that responsible gaming practices and data protection complement each other. Information relating to a user's gaming behaviour is analysed solely for the purpose of improving services and ensuring safety.

By monitoring your gaming habits, superbaji is able to identify harmful behaviour patterns and provide assistance when needed. Our Responsible Gaming policy contains detailed guidance on this.

superbaji does not store information belonging to anyone under the age of 21. If any inconsistency is found during age verification, the account will be suspended immediately.

superbaji strictly enforces the 21+ age rule. This platform is not intended for anyone under the age of 21, and their personal information is not knowingly collected.

If a minor's information has been collected by mistake, it will be deleted as soon as this becomes known. If you have any concerns in this regard, please notify the superbaji support team immediately.

The superbaji platform may contain content from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and others. These third parties have their own privacy policies, and superbaji is not responsible for their data collection practices.

During payment processing, you may be directed to the platform of bKash, Nagad, or another payment service. Information provided there is governed by the policy of the respective platform.

superbaji reserves the right to update or amend this Privacy Policy at any time. Changes will be published on the website and the "Last Updated" date will be noted there.

For significant changes, registered users will be notified by email or SMS where possible. Continued use of the platform after a change will be considered acceptance of the updated policy.

If you have any questions or feedback about this Policy, you can contact the superbaji support team 24/7 via live chat or by email in Bangla or English. For common queries, please see our FAQ section.

If you have any complaints or questions about this Privacy Policy or superbaji's data processing, please get in touch using the following:

• Live Chat: Instant support 24/7 via the website or app
• Email: [email protected]

After receiving a complaint, superbaji will investigate and take steps to resolve it within a reasonable time. Complex matters may require additional information or verification.

To learn more about superbaji's services and terms, please visit our About Us page.